I believe that one of the most important distinction’s of our company is our clients express their concerns to the owner. I take pride in having a quick response time to your needs and maintaining a quality relationship. This is why I continue to build the task force and why your needs are met. Additionally, we offer owner accessibility 24-7 because all calls ring to my
cell telephone. I’ll be happy to schedule regular visits (if desired) or by appointment.
Communication is essential to the relationship and quality of service. This is why my accessibility to my client and to my staff does not lack. Each client concern is addressed promptly. Additional work or job duty requests are scheduled and implemented in the shortest time possible. Concerns of current job duties are addressed orally with employee(s) before the next scheduled cleaning. They are met on site whenever necessary to ensure prompt correction. If this action does not rectify the concern, whatever additional measure necessary will be taken.
The task force is primarily employees who have gone through an intensive training program. A unique feature of training is they are instructed and supervised by a trainer in each account to ensure their familiarity and understanding of the service needs, closing procedure, and building security. For this reason we do not continually change the staffing in your office or facility. Regular sub-contractors are used for carpet cleaning and window washing. It has been determined that the use of contractors offers a higher quality of service since they are specializing in that field. I am available to all my employees and sub-contractors at any time to handle any problem which may arise while we are servicing. The severity of the problem determines what course of action will be taken in lieu of established instructions.
Our service fee is based on the work to be accomplished. Each job duty is figured into the total time to perform the complete job assignment. This time factor is what we base our cost of labor (above minimum wage) and overhead. The cost of operation is added to the cost of labor and a modest profit margin. We find this formula makes competitive rates and offers clients a better value.